Return & Refund Policy

At favipink.com, we want you to shop with confidence. Please read our Return & Refund Policy carefully to understand how returns and refunds work.

1. Cash on Delivery (COD) Orders

All orders are placed on a Cash on Delivery (COD) basis.
Payment is collected at the time of delivery.

Once an order is accepted and paid, it is considered final unless it meets the return conditions below.

2. Return Eligibility

You may request a return or replacement only if:

  • The product is damaged

  • The product is defective

  • The wrong item was delivered

To be eligible, you must contact us within 24 hours of receiving your order and provide clear photos or videos showing the issue.

3. Items Not Eligible for Return or Refund

Returns or refunds will not be accepted for:

  • Change of mind

  • Size, color, or design preference

  • Incorrect address or phone number provided

  • Orders refused at delivery without a valid reason

  • Used, worn, washed, or altered items

  • Damage caused by customer handling

4. How to Request a Return or Refund

To request a return or refund:

  1. Email us at nawaz689107@gmail.com

  2. Mention your order number

  3. Attach clear photos or videos of the issue

Our support team will review your request and respond within 24–48 hours.

5. Refund Method

As we operate on Cash on Delivery, approved refunds will be processed as:

  • Product replacement

  • Store credit

  • Bank transfer (only if approved)

Refunds are processed after the returned item is received and inspected.

6. Return Shipping

  • If the issue is due to our mistake (damaged, defective, or wrong item), return shipping will be covered by us.

  • If the return is not approved, shipping costs will not be refunded.

7. Refused or Failed Deliveries

If a customer refuses delivery without a valid reason:

  • The order will not be eligible for return or refund

  • Future COD orders may be restricted or blocked

8. Delayed or Lost Orders

If your order is delayed or lost during shipping, please contact us.
We will work with our shipping partners to provide a fair solution.

9. Contact Us

If you have any questions regarding returns or refunds, contact us anytime:

Email: nawaz689107@gmail.com
Support Hours: 24/7

Thank you for shopping with favipink.com. Your trust means a lot to us.